Terms and Conditions for Gardeners Woodside
These Terms and Conditions set out the basis on which Gardeners Woodside provides gardening and outdoor maintenance services to residential and commercial customers in the UK. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. They are designed to create clear expectations around the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to the services. References to gardening services, garden maintenance, and Woodside gardeners in this document should be understood as referring to the same service provider and its authorised operatives.
These terms apply to all work quoted for or undertaken, whether the task involves routine lawn care, hedge cutting, planting, clearance, pruning, or other outdoor maintenance. If any specific written agreement or quotation contains different wording for a particular job, that written agreement will take priority over these general terms to the extent of any conflict. The customer should read the entire document carefully before accepting any quote or arranging a visit.
1. Booking process Bookings for Woodside gardening services may be made by telephone, email, online form, or any other method offered by the company from time to time. A booking request does not create a binding contract until the company has reviewed the request, confirmed availability, and issued an acceptance. The company may ask for photographs, measurements, access details, or other information to help assess the work and provide an accurate quotation. In some cases, the quote may be based on an estimated duration rather than a fixed price if the size or condition of the garden is uncertain.
By accepting a quotation or confirming a visit, the customer confirms that they are authorised to arrange the work at the property and that they have permission from any relevant landlord, managing agent, or occupier where required. The customer must ensure that access is available on the agreed date and time. Where access is delayed or impossible due to locked gates, unavailable keys, unsafe entry, or the customer’s failure to provide accurate instructions, the company may charge a call-out fee or waiting time fee if reasonable to do so. The company may also reschedule the appointment where operationally necessary.
Where a survey or pre-visit is required, the company may provide an indicative estimate only. Any such estimate is not a fixed quotation unless expressly stated in writing. Changes to the scope of work, hidden hazards, unusually heavy overgrowth, or customer requests made on the day may affect the final price. The customer agrees that garden services in Woodside may be adjusted where the actual conditions differ from the information originally provided. If the company considers a change material, it may pause work and seek approval before continuing.
All quoted prices are valid for the period stated in the quotation, or if no period is stated, for a reasonable period only. The company reserves the right to withdraw or revise a quotation if the customer delays acceptance, supplies incomplete information, or requests a change in the work. Any agreed start date is approximate unless expressly confirmed as fixed. Weather conditions, staff availability, seasonal demand, and unforeseen operational issues may affect scheduling.
2. Payments Payment terms will be stated on the quotation, invoice, or booking confirmation. Unless otherwise agreed in writing, payment is due in full upon completion of the work or, for larger projects, in instalments as set out in the invoice schedule. The company may require a deposit to secure a booking, order materials, or reserve labour. Deposits are normally non-refundable except where the company cancels the job or the law requires a refund.
Accepted payment methods may include bank transfer, card payment, cash, or other methods made available by the company. The customer must pay all sums due without deduction or set-off unless required by law. If an invoice remains unpaid beyond the stated due date, the company may charge interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise charge reasonable recovery costs permitted by law. Repeated late payment may result in suspension of further Woodside garden maintenance work until the account is settled.
Any estimate, quotation, or price guide is exclusive of additional work requested by the customer unless expressly included. Where extra work is agreed during the appointment, the company may charge for the additional labour, materials, equipment, disposal, or specialist support needed. The final invoice will reflect the actual work carried out. Prices may also change if legal compliance, fuel costs, or supplier pricing materially affect the cost of performing the service, provided the customer is notified where reasonably practicable.
3. Cancellations and rescheduling The customer may cancel or reschedule a booking by giving reasonable notice. Unless the quotation states otherwise, cancellations made with sufficient notice will not usually incur a fee. Where the customer cancels at short notice, fails to provide access, or is not present where attendance was required, the company may charge a cancellation fee to cover lost time, labour, and any materials already purchased. The amount charged will be reasonable and proportionate to the circumstances.
If the company must cancel or reschedule due to illness, unsafe conditions, equipment failure, adverse weather, staff shortages, or another event beyond its reasonable control, it will seek to offer an alternative date. The company will not be liable for indirect losses arising from such changes, provided it acts reasonably and communicates the issue as soon as practicable. In some circumstances, especially where outdoor conditions make work unsafe or ineffective, the company may decide to postpone the service. Garden maintenance services in Woodside are often weather-dependent, and the customer accepts that seasonal variations may affect timing.
Where a booking has been made for recurring or ongoing services, the customer may terminate future visits by giving notice in accordance with the agreed schedule, or if no notice period is stated, by giving reasonable written notice. Any outstanding sums for completed work must still be paid. If materials have been ordered specifically for the customer, those costs may remain payable if they cannot reasonably be returned or reused.
4. Liability The company will exercise reasonable skill and care in performing its services. However, natural outdoor work involves risks that cannot always be eliminated. The customer understands that lawns, borders, trees, fences, paving, irrigation systems, ornaments, buried cables, hidden drains, and similar features may be vulnerable if their location or condition is not obvious. The customer should tell the company in advance about any fragile items, hidden hazards, protected species, nesting birds, electrical fittings, gas lines, water pipes, or known ground conditions that may affect the work.
The company will not be responsible for pre-existing damage, concealed defects, structural failure, wear and tear, or issues caused by the customer’s failure to disclose relevant information. Any instructions given by the customer that conflict with best practice may be declined if the company reasonably believes they would be unsafe or likely to cause damage. If the customer insists on proceeding against advice, responsibility for resulting loss may remain with the customer to the extent permitted by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, the company’s total liability for any claim arising from a particular service will be limited to the amount paid or payable for that service, except where a different limit is required by law. The company will not be liable for indirect loss, loss of profit, loss of business opportunity, or consequential damage.
5. Waste regulations and disposal Any waste produced during the work, including grass cuttings, branches, hedge trimmings, leaves, soil, and other garden arisings, will be handled in accordance with applicable UK waste law and reasonable environmental practice. The company may offer removal, clearance, recycling, composting, or transfer to an authorised facility where this has been agreed. Waste remains the responsibility of the customer unless the quotation or invoice states that removal is included.
If the company removes waste on the customer’s behalf, the customer authorises the company to transport and dispose of it lawfully, using licensed carriers or approved disposal routes where required. The customer must not ask the company to dispose of items illegally or to mix garden waste with prohibited materials unless expressly permitted by law and by the company. Any hazardous, contaminated, or non-garden waste discovered during the job may require separate handling and additional charges. This may include asbestos, chemicals, paint, fuel containers, or sharp objects hidden within the site.
The customer is responsible for ensuring that waste left on the property is stored safely and does not create a nuisance, obstruction, or environmental hazard. Where waste is collected in bags, heaps, or containers for later removal, the customer must arrange secure storage and timely collection unless the company has agreed to take it away. The company reserves the right to refuse to handle material that is unsafe, unlawful, or outside the agreed service scope. All waste-related services are provided subject to applicable statutory requirements, including the duty of care principle where relevant.
6. Customer responsibilities The customer must provide accurate information about the property, the work required, and any site-specific restrictions. This includes information about pets, children, access codes, parking limits, communal rules, shared boundaries, and any work that requires neighbour awareness or third-party consent. The customer must ensure the site is reasonably accessible and, where needed, that water and electricity are available unless the service is arranged to be self-contained.
The customer should remove or secure personal belongings, ornaments, vehicles, and fragile items before the appointment if they may interfere with the work. Where the company has to move items to complete the job, it will do so with reasonable care but is not responsible for ordinary wear, hidden weakness, or pre-existing instability. The customer also agrees not to interfere with staff while work is being carried out, except to raise safety concerns or clarify instructions.
7. Complaints and issues If the customer believes a service has not been delivered in accordance with the agreed scope, they should notify the company within a reasonable time after completion. The company may request photographs, a description of the issue, or access to inspect the work. Where appropriate, the company may offer to rectify the matter, reduce the invoice, or propose another fair solution. This process does not affect any statutory rights the customer may have under UK consumer law.
8. Force majeure The company will not be in breach of these terms where performance is delayed or prevented by events beyond its reasonable control, including extreme weather, fire, flood, epidemic, shortage of labour, transport disruption, power failure, or legal restrictions. In such cases, the company will take reasonable steps to minimise disruption and resume the service as soon as practicable.
9. Data and privacy Any personal information supplied during the Gardners Woodside booking process will be used only for arranging services, issuing invoices, handling communications, and maintaining business records. The company will process information in accordance with applicable data protection law. The customer should not send unnecessary sensitive information unless it is relevant to the service or required for safety and access.
10. Governing law These Terms and Conditions, and any dispute or claim arising from them or their subject matter, shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer a mandatory right to bring proceedings elsewhere.